The following document covers the agreement as well as the terms and conditions for Tecology Consulting Group’s website maintenance plans.
These terms and conditions lay out, in as simple language as we can, our expectations. They are intended to protect you and us from anything unexpected happening when we are working together. These terms are in addition to our standard terms & conditions and associated policies.
For the purposes of these terms and conditions, “we”, “us”, “Tecology” and “our” refers to Tecology Consulting Group Limited., and “you” and “your” refers to you or the organisation that you represent.
You are entering into a contract with us, as a provider of website(s) maintenance, hosting and consultancy services, which are outlined below. Services not considered standard maintenance and/or development tasks that form part of this agreement are subject to additional charges, and will not be considered part of this agreement.
For the duration of this contract, you agree that we will be the sole provider of the services outlined in this agreement, for the website(s) and no other party, other than yourself, will have access or the rights to change the website(s) codebase or content.
The scope of services include but are not limited to:
We will respond to all requests from you within 24 hours on weekdays and within 48 hours on weekends, via email or our preferred project management tool of choice, usually Plutio. Maintenance requests received after 17:00 Singapore standard time (GMT+8) may not be completed until the next business day unless prior arrangements have been made. We will aim to complete the work as fast as possible and will give you an indication of this time frame once we have agreed on a solution.
You hereby authorise us to host a local copy of your site, and a remote staging server (protected via WordPress user logins) of the website site which will be used to test functions and changes on, if we deem it appropriate. Updates to the site’s code will be pushed to your live site using our deployment tools and require access to the live site with appropriate credentials, either FTP, sFTP or SSH.
From time to time, other developers may need to have access to and to make changes to the codebase. You agree that in order for us to carry out our duties under this retainer, any changes requested by a third party must be done so using our development setup process and the changes reviewed by us before going live.
Payment can be made monthly via our payment processor, Stripe, and we will provide the instructions and services to facilitate this payment method. All payments are made upfront before work begins.
Your first payment may be slightly more than recurring payments as it could include part of the current month or from the date on which the agreement was first made.
There is no long-term contract, and Tecology’s clients are free to cancel their website maintenance plans at any time. We do not believe in locking our clients on a plan but allowing them to use our service as long as they need it.
Condition for cancelling a plan: The client must give at least a 30-day notice and the final 30 days payment. The 30-day notice and final payment cover all current hosting and management service expenses and provide ample time to prepare the client’s website to be transferred to the client’s hosting.
Please note, transfer for the site will take place after the final payment. If, after 30 days, the payment has not been made, an additional 30 days will be billed for the following month.
Website migrations and transfers: There will be no additional costs or transfer fees if the client decides to cancel their plan. Migrations and transfers are free for clients under Tecologys Maintenance Plans.
Tecology is responsible for fixing bugs and breaks on the client’s website caused by plugin, theme, WordPress core updates, and normal wear and tear. However, Tecology is not responsible for bugs and breaks caused by the client and non-agency user error. Tecology will need up to 5 business days to fix bugs and breaks reported by the client.
Additional development services include requests for new features to be added to the client’s website, new content, images, and webpages, change in website structure and design. For these additional development services, there will be additional costs that will need client approval before proceeding. This can be agreed via a standalone contract for services or via one of our retained service plans.
[email protected]+(44) 0141 628 9007272 Bath Street, Glasgow, G33 1PU