Resources

Report a fault.

Something not working as it should? Tell us what’s happening and we’ll get on it. Care-plan clients receive priority response.

Submit a support request

Tell us what’s happened — the more detail you can give, the faster we can put it right.

Your Name *

Your email address *

Organisation *

What can we help you with? *

How urgent is this for you? *

Please describe the issue or request *

Guidance note: Tell us what you were trying to do, what happened (if anything), and what you expected or would like to happen

Any related page, system, or links? (if applicable)

Guidance note: Add the URL or the page of short text describing it

Please include any file attachments (if applicable)

Maximum file size: 10 MB

Once you have completed the form, please select ‘Submit Request’ below. A ticket will be raised with our team, and a confirmation email will be sent to you with your ticket ID/Number. You can respond to the ticket directly via email at any time when communicating with our team.

Response times

Care-plan clients

Priority support, with 24/7 emergency cover on Advanced plans.

Critical / site down

We treat outages as emergencies and respond as fast as we can.

Everyone else

We’ll always reply — response times are best-effort without a plan.

Opening hours

Monday–Thursday9:00am – 5:00pm

Friday9:00am – 12:00pm

Saturday & SundayClosed

Singapore time (GMT+8). Also closed on Singapore public holidays.

You can report a fault any time — outside hours we’ll pick it up the next working day. Advanced care-plan clients have 24/7 emergency cover for critical issues.

Public holidays we’re closed

New Year’s Day · 1 Jan

Chinese New Year

Good Friday

Hari Raya Puasa

Labour Day · 1 May

Vesak Day

Hari Raya Haji

National Day · 9 Aug

Deepavali

Christmas Day · 25 Dec

Singapore’s gazetted public holidays. The movable holidays change date each year — exact dates follow the official Singapore calendar.

Need remote support?

If we’ve arranged to connect to your screen, start a secure one-time session — you stay in control throughout.

Start a remote session

Not on a care plan yet?

A Website Care plan turns problems into someone-else’s-problem — monitored, backed up, and supported.

See care plans